Din-Din Club Sundbyberg

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Worst customer service experience I’ve had in years at DIN DIN Sundbyberg by Celine and team

I ordered four meals for a work meeting today. The delivery arrived incomplete, which in itself can happen — how it was handled afterwards is what makes this experience unacceptable.

When I called the restaurant to explain that food was missing, I was immediately told “there’s nothing I can do, I packed everything” and was redirected to Uber Eats. No willingness to help, no interest in finding a solution.

I then asked to speak to a manager, hoping for a more customer-oriented approach. Unfortunately, the tone only got worse. I was met with condescending questions like “Did you order food for someone else and now you’re upset?” and “So Uber didn’t do their job and you’re angry at us?” — said in a dismissive and minimizing way.

At no point was a solution offered. Instead, I was lectured on how I should speak if I wanted help and was told that unless I changed my tone, I should take it up with Uber. As a customer, I apparently was expected to act as a detective to figure out who was telling the truth.

To top it off, I was encouraged to “write more than one review” if I was unhappy — which says everything about how seriously customer feedback is taken here.

As for the food:

arrived cold

sushi was soggy and unappetizing

overall quality matched the level of service: disappointing and careless

We are a company with over 100 employees working nearby. After today’s experience, I will make sure no one from our office orders lunch from here again. If I was able to I would have given this restaurant a minus 20 star but sadly that is not possible.

Mistakes happen.
Arrogance, blame-shifting and disrespect do not have to.

Worst customer service experience I’ve had in years at DIN DIN Sundbyberg by Celine and team

I ordered four meals for a work meeting today. The delivery arrived incomplete, which in itself can happen — how it was handled afterwards is what makes this experience unacceptable. Vis hele »

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Jag var där igår servicen var grym och maten likaså

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Så gott! Jag blev positivt överraskad. Jag åt sticky pork och en sushi med friterad tonfisk. Lokalen är kul inredd med färger och sittbås, men känns ändå mer passande för lunch än för middag. Maten dock! Köp med massa olika rätter hem och testa - riktigt gott. Extra plus att de har väldigt rolig öl på både tapp och öl där eftersom Omnipollo ligger precis runt hörnet.

Så gott! Jag blev positivt överraskad. Jag åt sticky pork och en sushi med friterad tonfisk. Lokalen är kul inredd med färger och sittbås, men känns ändå mer passande för lunch än för middag. Maten dock! Köp med massa olika rä... Vis hele »

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Innovativt asiatiska fushion rätter-massor av goda smårätter som starters, tryffel sushin var jätte god och ramen var ngt mer som en thai rätt än en klar buljong ramen.