Turned up needling to waste an hour or two whilst waiting for a train nearby. I was told upon entry that they had a corporate event on later and understood I may need to move tables to accommodate.
I asked three times in the space of an hour if they needed me to move as the space got busier, and to be fair, there was a lovely employee who told me I was fine.
Then out of nowhere, a ginger bearded waiter arrived to tell me my attire didn’t fit their entry requirements and 5 mins later he physically picked up my belongings and told me I had to leave..?!
So rude and unprofessional and not what I was expecting, and to be touching my possessions without my permission is not acceptable behaviour.
I’ve lived my life and the fact I’m not in a suit isn’t because I’ve not spent the last 30yrs wearing one - I’m waiting for a train to the airport to fly back to my home in Southern Spain. If there was an issue with my - what I would have said was smart casual attire - then that should have been explained when I first arrived.
The way I was spoken to was undermining and unacceptable regardless - and not something I would expect from this sort of establishment, hence the fact I chose to spend my money there in the first place.
Hats off to the lovely gentlemen who served me my £75 worth of wine - and as far the ginger bearded gentleman with the purple shirt is concerned - I hope you understand that you can’t speak to people the way you did to me in an establishment like that, or in fact anywhere. A cap and hoodie does not denote someone’s wealth and ability to use the facilities - and I genuinely hope some senior management reads this and makes you feel as shit as you made me feel.
In a positive light, the views are wonderful and the gentleman who helped me when I arrived and the other gentleman with the short mohawk (and the security staff I complained to on the door) were all incredibly professional and helpful.
It’s shit when one employee reflects their inadequacies on the business as whole - and I walked away with a really bad taste in my mouth. What a shame from somewhere that wasn’t even meant to be a memorable part of my week…
What a really disappointing experience…
Turned up needling to waste an hour or two whilst waiting for a train nearby. I was told upon entry that they had a corporate event on later and understood I may need to move tables to accommodate.
